rm99b Privacy Policy
rm99b is committed to protecting the personal information of every player who uses our platform. This policy explains in detail how we collect, process, store and disclose your personal data in line with international data protection standards.
Data Protection Commitment
The Core Principles of Our Privacy Policy
Six foundations that shape how rm99b handles every piece of personal information from Malaysian players.
Purpose-Based Collection
We only collect information that is genuinely needed to deliver our services, verify identity and meet licensing requirements. No data is collected without a clear and legitimate purpose.
Structured Security
Your data is protected with industry-grade encryption, strict access controls and security protocols that are regularly updated to prevent any unauthorised exposure.
Confidentiality First
rm99b does not sell, rent or share your personal information with third parties for marketing purposes. Data is only shared when legally necessary.
Your Control
You have the right to access, correct and request deletion of your personal data at any time. rm99b provides clear channels for you to manage that information.
Limited Retention
Personal data is stored only for as long as needed to fulfil the purpose of collection or to meet legal obligations. After that period, data is securely deleted in accordance with established procedures.
Full Transparency
We will always notify you of any changes to this policy through notices on our website. You have the right to know exactly how your data is being used at all times. 🔔
1. Introduction and Scope of This Policy
This Privacy Policy is issued by rm99b, an online casino platform operating under international licensing and intended for players aged 21 and above. This document describes our data protection practices, including the types of information we collect, how it is used and your rights as a registered user.
By using the rm99b website, registering an account or accessing any of our services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our services.
📋 This policy applies to all information we collect through the rm99b website, related applications, email communications and customer support interactions. It complements our Terms & Conditions and should be read alongside that document.
2. Personal Information We Collect
rm99b collects personal information through several different methods depending on how you interact with our platform. This information falls into two main categories:
Information You Provide Directly
- Full name as shown on your identification card or MyKad
- A valid email address and mobile phone number
- Date of birth for age verification (only users aged 21 and above are permitted)
- E-wallet or banking account details used for deposits and withdrawals, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
- The username and password you choose during registration
- Information you share through live chat sessions or email communications with our customer support
Information Collected Automatically
- IP address, device type and the internet browser you use
- Session data including pages visited, the time you access the platform and actions taken
- Transaction records including deposit history, withdrawals and game activity
- General geolocation information based on your internet connection
- Cookie data and similar tracking technologies (see the Cookies section below)
3. Purpose of Using Personal Information
Every piece of information we collect has a specific and legitimate purpose. rm99b uses your personal data for the following purposes:
| Purpose of Use | Legal Basis |
|---|---|
| Identity and account verification during registration | Licensing obligation and contract |
| Processing deposits and withdrawals | Performance of service contract |
| Fraud detection and anti-money laundering prevention | Legitimate interest and legal obligation |
| Providing 24/7 customer support | Performance of service contract |
| Sending promotional communications (with your consent) | Your consent |
| Compliance with licensing authority reporting requirements | Legal obligation |
| Platform improvement and user experience | rm99b's legitimate interest |
We will not use your information for any purpose other than those listed above without obtaining your consent first.
4. Sharing and Disclosure of Information
rm99b does not sell your personal information to any third party. However, in certain situations, information may be shared with the following parties:
- Payment processors: E-wallet and online banking service providers that process your financial transactions, including DuitNow, Touch 'n Go eWallet and FPX, need to receive minimum transaction information to process payments.
- Support service providers: Companies we use to operate live chat and email support may process your communication information, but are bound by strict confidentiality agreements.
- Regulatory authorities: International licensing bodies and authorities with legal jurisdiction may require us to disclose certain information. rm99b complies with any valid directive received.
- Technical service providers: Cloud infrastructure and cybersecurity providers that help us operate the platform, subject to binding data protection agreements.
⚠️ All third parties that receive your personal information are required to handle it to the same standard of security as rm99b and are not permitted to use it for their own purposes.
5. Use of Cookies and Tracking Technologies
rm99b uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use cookies for the following purposes:
- Maintaining your login session so you do not need to re-enter your password during an active session
- Saving your language preference and display settings
- Understanding platform usage patterns for improvement purposes
- Detecting and preventing fraudulent activity based on unusual usage patterns
You can control the use of cookies through your internet browser settings. However, disabling certain cookies may affect the functionality of the rm99b platform, including the ability to stay logged in.
6. Security Measures and Data Protection
The security of your personal information is a top priority for rm99b. We implement multiple layers of technical and organisational protection to keep your data safe from unauthorised access, modification or disclosure:
- 256-bit SSL encryption for all data transmitted between your device and our servers
- Passwords are stored in hashed form using strong cryptographic algorithms — no rm99b staff can view your actual password
- Layered access controls to ensure only authorised staff can access sensitive data
- Continuous system monitoring to detect any suspicious activity
- Regular security assessments by internal teams and independent experts
- Clear incident response procedures in the event of a data breach
Should any security incident occur that affects your personal data, rm99b will notify you as soon as possible via your registered email and take immediate steps to contain the impact of the incident.
7. Information Retention Period
rm99b stores your personal information only for as long as necessary. Retention periods are determined based on the following criteria:
- Active account records are retained for as long as your account remains active and for the period specified after account closure to meet licensing and audit requirements
- Financial transaction records are retained according to the minimum requirements of the international licensing body under which we operate
- Customer support communication logs are retained for dispute resolution and service quality improvement purposes
- Non-identifiable analytics data is retained for a longer period for platform improvement purposes
Once the retention period ends, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
8. International Data Transfers
As rm99b operates under international licensing, your personal information may be stored and processed on servers located outside Malaysia. In all cases, we ensure that any international data transfers are carried out with adequate safeguards, including:
- Use of internationally recognised standard data protection contracts with all data processors
- Assessment of the level of data protection in the destination country before any transfer
- Assurance that a level of security equivalent to this policy is maintained regardless of the processing location
Your Rights
Your Rights as an rm99b User
rm99b respects and upholds your rights regarding the personal information we hold.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete data at any time.
Right to Erasure
Request that we delete your data subject to legal obligations.
Right to Restriction
Restrict how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, reusable format.
Right to Object
Object to the processing of data for marketing purposes or legitimate interests.
To exercise any of the above rights, contact our support team via 24/7 live chat or submit a written request to . We will process your request within a reasonable timeframe and respond via your registered email.
9. Protection of Underage Users
rm99b services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone below this age limit. Our registration process is designed to verify the age of every new player.
⚠️ If we find that personal information of a person under the age of 21 has been collected unintentionally, the account in question will be suspended immediately and the data will be deleted. Parents or guardians who become aware of unauthorised use by a minor are advised to contact us right away.
10. Changes to This Privacy Policy
rm99b reserves the right to update this Privacy Policy from time to time to reflect changes in our service practices, legal requirements, or technologies used. Any significant changes will be communicated to you via:
- A prominent notice on the rm99b website homepage
- Notification email to all registered users
- An update to the "Effective date" at the top of this document
Continued use of the rm99b platform after the amendment's effective date is considered acceptance of the updated terms. You are encouraged to review this page periodically.
11. Contact Our Data Protection Officer
If you have any questions, concerns, or complaints regarding how rm99b handles your personal information, you may reach us through the following channels:
- 24/7 live chat in Malay and English via the support icon on the platform
- Email to [email protected] with the subject line "Privacy Policy Enquiry"
Our team will respond within a reasonable timeframe and ensure every concern is addressed appropriately in accordance with established procedures.
FAQ
Privacy-Related Frequently Asked Questions
Answers to the most common questions asked by rm99b players about data protection.
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