Responsible Gambling at rm99b
rm99b believes that a healthy playing experience starts with self-awareness. This page outlines our commitment to responsible gambling, the protection tools available, and how to get support when needed.
⚠️ Important Reminder: Online gambling is entertainment, not a source of income. rm99b only allows registration for individuals aged 21 and above. If you feel your gambling habits are beginning to affect your daily life negatively, please contact our support team or seek professional help.
Our Commitment
Six Pillars of Responsible Gambling
rm99b builds a safe and transparent environment where every player is empowered to manage their own experience.
21+ Age Verification
All new accounts go through a strict age verification process. rm99b does not allow any individual under the age of 21 to register or use this platform.
Self-Set Deposit Limits
Players can set daily, weekly or monthly deposit limits through account settings. These limits help you stay within your planned budget.
Self-Exclusion
If you feel you need a break from gambling, the rm99b self-exclusion tool lets you suspend your account temporarily or permanently.
Session Time Limits
Set a time limit for your playing sessions. Our system will send an alert when your set limit is about to be reached, helping you stay aware of the time you spend.
Loss Limits
Set the maximum loss amount you are comfortable with over a given period. Once the limit is reached, the system will stop betting activity for that period.
Confidential 24/7 Support
The rm99b support team is available via live chat and email, 24 hours a day, 7 days a week, in Malay and English — without any judgment.
Self-Awareness
Recognise the Early Signs
Healthy gambling starts with understanding your own limits. These signs may indicate that your gambling habits need attention:
Gambling with money that should be used for daily needs such as rent, bills or food.
Continuing to gamble even after suffering large losses, in the hope of "winning back" money that was lost.
Hiding gambling habits from family members or close friends.
Feeling anxious or irritable when not gambling, or being unable to stop on your own.
Neglecting work, family or social responsibilities because of time spent gambling.
💡 Healthy Gambling Tips
Set a budget before you play and stick to it. Treat the money allocated as an entertainment cost — not an investment. Only gamble when you are calm and not under pressure.
🔒 rm99b Self-Exclusion
If you need a break, contact our support team to activate the self-exclusion feature. Your account will be suspended immediately and you will not receive any promotional communications during that period.
📞 Get Outside Help
For those who need professional support in Malaysia, organisations such as the National Population and Family Development Board (LPPKN) and private counselling services can provide further guidance.
Control Tools
How to Use rm99b Account Control Tools
All the tools below can be accessed through your account settings after logging in. Changes to security limits generally take effect immediately.
Set a Deposit Limit
Go to account settings, select "Financial Limits" and enter the maximum deposit amount for your chosen period. Limits can be lowered at any time.
Set a Loss Limit
In the same section, activate a loss limit. Once the limit is reached, the system will automatically block betting activity for that period.
Temporary Account Suspension
Choose a break period — from 24 hours to several months. All access to the platform will be stopped for that period, including promotional notifications.
Permanent Exclusion
If you choose to stop entirely, contact our support team for permanent exclusion. This process cannot be reversed once it has been enforced.
Child Protection
Preventing Access by Underage Individuals
rm99b takes seriously the issue of protecting children and underage individuals from online gambling. Some of the measures we practice:
- All new users are required to submit valid proof of age during registration.
- Our system uses automated checks to detect potential misuse of accounts by irresponsible parties.
- Any account suspected of being used by an underage individual will be suspended immediately while an investigation is carried out.
- We encourage parents and guardians to install parental control software on shared devices to prevent unauthorised access to gambling sites.
If you suspect that an underage individual is using an rm99b account, please contact our support team immediately via live chat or email. We will take action promptly.
🛡️ A Reminder for Parents
Make sure your devices are protected with a strong password and do not share your rm99b login details with anyone. Each account is for the personal use of the registered owner only.
Platform Responsibility
rm99b's Approach to Responsible Gambling
Licensing and Compliance
rm99b operates under international licensing that requires our platform to comply with strict responsible gambling standards, including user protection and operational transparency.
Continuous Monitoring
Our system monitors playing patterns continuously. If there are signs of potential gambling problems, our team will proactively reach out to the player concerned.
Responsible Communications
All rm99b promotional materials comply with responsible gambling guidelines. We do not target individuals who have activated self-exclusion with any promotional offers.
Player Education
rm99b provides clear information on how games work, including the concepts of RTP and volatility, so players can make more informed decisions.
Play with a Clear Head
rm99b is here to help you enjoy a responsible playing experience. If you have any questions or needs relating to account limits and self-exclusion, our support team is available 24/7.
FAQ